How to Reach Us

The simplest approach is usually to send an initial enquiry through email or the form below. Describe your situation briefly, mention which benefit or pension programme you're dealing with, and let us know if you're facing any approaching deadlines.

We'll respond within one business day with an assessment of whether our services would be useful for your circumstances, and if so, which specific support would make the most sense to start with.

Office Location

We're based in central Cardiff, easily accessible by public transport. If you prefer to discuss matters in person, we can schedule a consultation at our office. These typically last between 45 minutes and an hour, depending on the complexity of your situation.

What to Include in Your Initial Enquiry

To help us understand your situation quickly, it's useful if you can mention:

Which benefit or pension programme you're dealing with, whether you've already submitted an application or received a decision, any deadlines you're facing, and a brief description of your circumstances.

If you're not sure which programme applies to your situation, that's fine too. Describe what you're trying to achieve, and we can identify relevant options during our initial conversation.

What Happens After You Contact Us

Once we receive your enquiry, we'll review what you've told us and respond with an initial assessment. This will outline whether our services seem applicable, which specific support would be most useful, and what the next steps would be if you decide to proceed.

If your situation requires urgent attention due to approaching deadlines, we'll prioritise that response and let you know immediately if we can accommodate the timeframe.

For matters that aren't time-sensitive, we'll suggest scheduling a consultation where we can discuss everything in detail and provide specific recommendations based on a thorough review of your circumstances.

Directions to Our Office

Our office is located on Churchill Way in Cardiff city centre, approximately five minutes' walk from Cardiff Central Station. Several bus routes stop nearby, and the Churchill Way car park is directly opposite our building.

If you're coming by train, exit Cardiff Central onto Wood Street, turn right onto Churchill Way, and continue for about 300 metres. Our building is on the left side, marked with a blue door.

For those driving, the Churchill Way NCP car park offers hourly rates and is the most convenient option. Street parking in the area is limited and typically metered during business hours.