Last Updated: July 2026
These terms govern your use of our website and services. By accessing our website or engaging our services, you agree to these terms.
We provide guidance and assistance with social benefits and pension applications. Our services include eligibility assessments, application preparation, appeal representation, and ongoing claim management.
Our role is to help you navigate the benefits system and ensure your applications are properly prepared. We do not guarantee specific outcomes, as final decisions rest with relevant government departments.
While we work diligently to support your applications, we cannot guarantee that any benefit claim will be approved. Decisions are made by government assessors based on their evaluation of your circumstances and eligibility criteria.
Our services focus on ensuring your application accurately represents your situation and meets technical requirements. This approach improves the likelihood of a fair assessment, but ultimate decisions remain outside our control.
When engaging our services, you agree to:
We commit to:
Fees for our services are quoted in advance and confirmed before work begins. Payment terms will be discussed during your initial consultation.
If your circumstances change significantly during our work together, requiring substantially different services than originally agreed, we will discuss any fee adjustments before proceeding with additional work.
We provide guidance services but are not liable for decisions made by government departments regarding your benefit claims. Our liability is limited to the fees paid for our services.
We are not responsible for delays or outcomes resulting from incomplete information provided to us, missed appointments, or failure to follow guidance we provide.
Content on this website, including text, graphics, and design, is our property or used with permission. You may view and print content for personal use but may not reproduce, distribute, or create derivative works without permission.
You agree to use our website only for lawful purposes. You may not:
Our website may contain links to external sites. We are not responsible for the content or privacy practices of those sites. Links are provided for convenience and do not constitute endorsement.
Our website and information provided are offered on an "as is" basis. While we strive for accuracy, we do not warrant that website content is always current, complete, or error-free.
Information on our website is for general guidance and does not constitute formal legal advice. For advice specific to your situation, arrange a consultation.
We may modify or discontinue services with reasonable notice. If changes affect ongoing work, we will discuss implications with affected clients.
Either party may terminate our service agreement with written notice. If you terminate services, fees for completed work remain due. If we terminate services due to non-payment or provision of false information, all outstanding fees become immediately payable.
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these terms is found to be unenforceable, the remaining provisions remain in full effect.
We may update these terms periodically. The current version will always be available on our website with the date of last update. Continued use of our website or services after changes constitutes acceptance of revised terms.
For questions about these terms, contact us at:
47 Churchill Way
Cardiff CF10 2HE
United Kingdom
Email: [email protected]