GDPR Compliance Statement

Last Updated: July 2026

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. This statement explains how we comply with data protection principles and your rights under these regulations.

Data Controller Information

We are the data controller responsible for your personal information. Our contact details are:

47 Churchill Way
Cardiff CF10 2HE
United Kingdom

Email: [email protected]

Lawful Basis for Processing

We process personal data under the following lawful bases:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• Legal obligation: Processing is necessary for us to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your interests and fundamental rights do not override those interests

Special Category Data

When assisting with disability benefit applications, we may process special category data including health information. We only process such data when:

• You have given explicit consent
• Processing is necessary for reasons of substantial public interest
• Processing is necessary for the establishment, exercise or defence of legal claims

Your Rights Under GDPR

Right to Be Informed

You have the right to clear information about how we use your personal data. This statement and our Privacy Policy provide that information.

Right of Access

You can request a copy of the personal data we hold about you. We will provide this within one month of your request.

Right to Rectification

You can ask us to correct inaccurate or incomplete personal data.

Right to Erasure

You can request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You can request that we limit how we use your personal data in specific situations.

Right to Data Portability

You can request that we transfer your personal data to another organisation or directly to you in a commonly used format.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision Making

We do not use automated decision making or profiling in our services.

How to Exercise Your Rights

To exercise any of your rights under GDPR, contact us at [email protected] or write to us at the address above. We will respond to your request within one month.

You may need to provide proof of identity before we can respond to certain requests. This is a security measure to ensure we do not disclose personal data to unauthorised individuals.

Right to Lodge a Complaint

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Helpline: 0303 123 1113
Website: ico.org.uk

Data Security

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls limiting who can view personal data
• Staff training on data protection responsibilities
• Secure backup and disaster recovery procedures

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the ICO within 72 hours of becoming aware of the breach.

International Data Transfers

We do not routinely transfer personal data outside the United Kingdom. If such a transfer becomes necessary, we will ensure appropriate safeguards are in place.

Updates to This Statement

We may update this GDPR compliance statement periodically. The current version will always be available on our website with the date of last update clearly indicated.